How can I request experiences and event tickets with handicap accessibility or other special needs?
Our fulfillment team will contact you to discuss your experience information before processing your order. You can make special requests at that time. Please note that while we can take these requests, we cannot guarantee that we will be able to accommodate special needs (beyond what the experience venues themselves offer) due to the exclusivity of the experiences being offered.
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What if an event is postponed?
You will be emailed alerting you of a postponed event. If the event is rescheduled, we will email you with further details about the new date and provide specific instructions for using your tickets on the rescheduled event date. We do not issue ...
What if the event is canceled?
If an event is canceled, you will receive an email notifying you of cancellation. You will be fully refunded for the tickets using your original payment or rewards method. The email will also tell you when you should expect your refund to be ...
How often are the experiences updated
We update and add new experiences frequently to ensure a wide variety of exciting options. If you don’t see an experience in your area, check back regularly or sign up for notifications to stay informed about the latest additions. You can also ...
What should I do if my tickets were lost, stolen, or damaged?
If your print-at-home tickets are damaged or destroyed, you can reprint them from the link in your confirmation email and accessible via your account. In most cases, your tickets will be delivered electronically and/or you can redeem them at the ...
Do I need to create an experience buyer's account to access the experiences?
Yes, you must create an experience buyer's account to access and purchase the exclusive experiences available via the AspireX program. This ensures that the experience inventory is tailored to your preferences.