What if an event is postponed?
You will be emailed alerting you of a postponed event. If the event is rescheduled, we will email you with further details about the new date and provide specific instructions for using your tickets on the rescheduled event date.
We do not issue refunds for postponed events.
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What if the event is canceled?
If an event is canceled, you will receive an email notifying you of cancellation. You will be fully refunded for the tickets using your original payment or rewards method. The email will also tell you when you should expect your refund to be ...
How can I request experiences and event tickets with handicap accessibility or other special needs?
Our fulfillment team will contact you to discuss your experience information before processing your order. You can make special requests at that time. Please note that while we can take these requests, we cannot guarantee that we will be able to ...
When will I receive my confirmation email?
You will receive a confirmation email within a few minutes of completing your purchase. The final details of your experience, including redeeming your event tickets, will be sent at least one week before the event date.
What should I do if my tickets were lost, stolen, or damaged?
If your print-at-home tickets are damaged or destroyed, you can reprint them from the link in your confirmation email and accessible via your account. In most cases, your tickets will be delivered electronically and/or you can redeem them at the ...