What if the event is canceled?
If an event is canceled, you will receive an email notifying you of the cancellation.
In the instance of a cancellation, you will be fully refunded for the tickets of the canceled event through your original payment or rewards method. You will also receive an email that will tell you when to expect your refund to be processed.
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What if an event is postponed?
You will be emailed an alert notifying you of the postponed event. If the event is rescheduled, we will email you with further details about the new date and provide specific instructions for using your tickets on the rescheduled event date. We do ...
When will I receive my confirmation email?
You will receive a confirmation email within thirty (30) minutes of completing your purchase. Our fulfillment team will email you shortly after your purchase to provide more information regarding your experience, including instructions for redeeming ...
How are Sweepstakes winners chosen, and how will I know if I have won?
Winners will be chosen randomly from all eligible entries. If you are selected as a winner, a fulfillment team member will contact you via the email address associated with your account. You must respond promptly – within twenty-four (24) hours for ...
Who can join the MyTAP Rewards program?
The program welcomes everyone interested in music, sports, culinary, and lifestyle events. While individuals of all ages can create an account, some experiences for members under the age of eighteen (18) require an adult to accompany them. These ...