Why did I receive an error while attempting a transaction?
This can be due to insufficient funds, server error, service interruption or Uphold due diligence. For due diligence, please visit uphold.com and update your account. For all other errors, please try your transaction again. If the error persists, submit a help ticket to our Support team.
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Is this transaction secure?
Your security is our priority. We employ industry-leading encryption, auditing, and due diligence practices on all transactions.
Where is my gift card and transaction history?
You will be sent an email with a redemption code for all gift card purchases. Cards and transaction history can also be accessed by clicking "activity" in the navigation at the top of your screen.
What is Due Diligence?
Uphold requires "due diligence" updates to keep your account verified. A verified account is required in order to participate on the TAP Network platform. If you see an error specifying this, please visit uphold.com to update your account.