eBay FAQ
Unable to link PayPal to make a purchase (outside of US)
We are sorry you’re having trouble with payments. We are seeing that collectors outside of the US are having problems purchasing through PayPal. Unfortunately we’re unable to support international sales for this NFT drop, but are working closely with ...
The item says “sold out” but the description shows there are still editions left. Is this an error?
No, this is not an error. We hold back a small percentage of minted tokens to cover any unforeseeable circumstances. We are committed to 100% transparency and all transactional information can be seen on the blockchain.
I clicked the link in the email and it took me to the OneOf.com homepage. Now what?
Please try clicking your link again or copy and pasting your link inside your browser. It should take you to a claim page with a ‘Claim NFT’ button to redeem your NFT.
I cannot pay for my order on eBay
Sorry to hear you're having difficulties with your order. All payments are managed through eBay. This link may help you troubleshoot. If not, please contact eBay directly via the chat at the bottom of the page.
The eBay app on my iPhone says there are no items in the OneOf store
Unfortunately, Apple policies prevent the purchase of eBay digital products on mobile. We expect this to be resolved between Apple and eBay for future drops but in the meantime, please make your purchases through the eBay website at eBay.com
Where can I learn more about OneOf and NFTs?
You can explore more about the OneOf platform and NFTs at the following links: The OneOf Platform The OneOf Marketplace Getting Started Purchasing NFTs Exporting NFTs Managing Your OneOf Account Artists and Experiences NFT 101
I placed multiple orders, but I didn’t get them all
Sometimes your email provider may stack messages in your inbox and it can be hard to detect. Be sure to double check your email for a message with the subject line —”oneof_nfts has sent you…”. There you may see that you have multiple messages.
Can I get a refund?
We’re sorry you changed your mind. Unfortunately all NFT sales are final. You can gift your NFT to family or friends or place it for sale on the OneOf Marketplace.
The claim button says ‘NFT Claimed’ but I didn’t get anything
Please sign into your OneOf account and check “My Collection” to see if the NFT is there. If the “Claim NFT” button is grayed out and not seen in your collection—the link might have been shared with someone else who claimed it or the account that ...
My link doesn’t work (404 Error page)
There is an issue with your order. Please contact OneOf Customer Support at support@oneof.com and share your Order ID for assistance.
Is this NFT a physical item?
No. NFTs are a digital asset stored on the blockchain. You will not receive anything physical.
Which blockchain are OneOf NFTs minted on?
Committed to a sustainable blockchain future, OneOf chooses to partner with two of the most energy-efficient proof-of-stake blockchains—Tezos and Polygon. For more information on Polygon, go to Polygon.technology. For more information on Tezos, go to ...
Do I need to use the same email address for my eBay and OneOf accounts?
No. You do not need to use the same email address for your eBay and OneOf accounts.
How long will my redemption link be active?
Your redemption link will be active for 30 days from the date of purchase
Can I sell my NFT?
You can sell your NFT on the OneOf Marketplace once the initial 7-day sale period on eBay ends or the collection is sold out. You will need to hold your NFT for 30-days before you can export it to a personal crypto wallet for resale on another ...
How will I get my NFT?
After your purchase has been verified, a redemption link will be sent to you via eBay Chat—which will also send an email to the address you have connected to eBay. Clicking on the link will route you to OneOf to sign up and claim your NFT. You will ...
When will I get my NFT?
On the same day of purchase, after your payment has cleared, you will receive a message from eBay with a link to redeem your NFT. In order to redeem your NFT, you will be automatically routed to OneOf and prompted to create an account if you haven’t ...
Do I need a crypto wallet?
No. OneOf is built for the everyday fan and no prior crypto or advanced tech knowledge is necessary. Your NFTs are kept safe in the OneOf Custodial Wallet for as long as you like. You’ll be able to purchase NFTs and list them on the OneOf ...
What do I need to sign up to OneOf?
Signing up to OneOf is free and takes less than two minutes. All you need is a valid email address and phone number. Related Articles: Why are you asking for my phone number? I never received the SMS text message with my code Why do I need to create ...
Why do I need to create a OneOf account to get my eBay NFT?
OneOf is the official NFT partner of eBay and you will need to create a OneOf account in order to buy, sell, and trade NFTs on the OneOf platform. Related Articles: What do I need to sign up to OneOf Why are you asking for my phone number? I never ...
What is OneOf?
OneOf is a green NFT platform that connects fans and collectors to their favorite artists, athletes, and brands. OneOf is designed to break down economic barriers to entry with affordable NFTs and the ability to purchase with debit or credit card, as ...
What is an NFT?
An NFT is a unique digital asset or collectible—like an art, music, or video file—where ownership is recorded and tracked on the blockchain. Some OneOf NFTs can include exclusive “Vault Content” such as access to unreleased songs, VIP concert ...