I sent a payment, but I haven’t received a confirmation. What should I do?

I sent a payment, but I haven’t received a confirmation. What should I do?

Please provide us with the following information:
  1. Your wallet address
  2. The transaction amount
  3. The time of the transaction
We will verify the details on Solscan.io. If the payment isn’t found, it means it didn’t go through. If it’s confirmed but not reflected in Bookit, we will escalate the issue to our engineering team.
    • Related Articles

    • What payment methods | wallet does Bookit accept?

      Cryptocurrency: Via Solana Pay (USDC, Bonk, Trump). We support Solflare, Phantom, Ledger, Coinbase Wallet, Pontem, Nightly, Torus, and other wallets. Credit Cards: Standard card payments. Spree Rewards: Use your earned points as payment. Site Credit: ...
    • How can I track my cryptocurrency payment?

      You can track your payment on [Solscan.io](https://solscan.io/) by: 1. Entering your wallet address in the search bar 2. Reviewing your transaction list 3. Matching the transaction value (converted to SOL) 4. Confirming the recipient matches a Bookit ...
    • What if I accidentally send payment to the wrong address?

      Bookit uses a programmatic payment solution (SLAPI), so it’s technically not possible to send to the wrong address through our system. If this happens outside our platform, we can’t take responsibility. Please describe what happened, and we’ll review ...
    • How long does it take for a cryptocurrency payment to process?

      Payments typically process within a few seconds. During rare instances of Solana network congestion, it may take up to 2 minutes. If it doesn’t finalize within this time, the transaction will likely fail. You can check the status on ...
    • What should I do if I can’t connect my wallet?

      First, try refreshing your webpage and clearing your browser cache. If the issue persists, please contact our support team with the following info: The browser you’re using The device type (desktop or mobile) The wallet you’re trying to connect ...