Aspirex Rewards
What should I do if my tickets were lost, stolen, or damaged?
If your print-at-home tickets are damaged or destroyed, you can reprint them from the link in your confirmation email and accessible via your account. In most cases, your tickets will be delivered electronically and/or you can redeem them at the ...
What if an event is postponed?
You will be emailed alerting you of a postponed event. If the event is rescheduled, we will email you with further details about the new date and provide specific instructions for using your tickets on the rescheduled event date. We do not issue ...
What if the event is canceled?
If an event is canceled, you will receive an email notifying you of cancellation. You will be fully refunded for the tickets using your original payment or rewards method. The email will also tell you when you should expect your refund to be ...
When will I receive my confirmation email?
You will receive a confirmation email within a few minutes of completing your purchase. The final details of your experience, including redeeming your event tickets, will be sent at least one week before the event date.
How can I request experiences and event tickets with handicap accessibility or other special needs?
Our fulfillment team will contact you to discuss your experience information before processing your order. You can make special requests at that time. Please note that while we can take these requests, we cannot guarantee that we will be able to ...
Can I gift my experiences to a friend or family member?
Yes, as long as you give us enough notice to notify the experience provider, so they can update all the necessary information.
Are experiences refundable?
All exclusive experience purchases are final and non-refundable. We recommend confirming your availability, experience details, and interest before purchasing to avoid any inconvenience.
How often are the experiences updated
We update and add new experiences frequently to ensure a wide variety of exciting options. If you don’t see an experience in your area, check back regularly or sign up for notifications to stay informed about the latest additions. You can also ...
How do I purchase an experience?
To purchase an experience, log in to your account and browse the available options. Once you find an experience you’re interested in, buy with your credit card. A receipt of your transaction will be sent to your email address promptly after your ...
Do I need to create an experience buyer's account to access the experiences?
Yes, you must create an experience buyer's account to access and purchase the exclusive experiences available via the AspireX program. This ensures that the experience inventory is tailored to your preferences.
What is the AspireX Rewards program?
The AspireX Rewards program enhances the guest experience by allowing participants to purchase various experiences. These experiences may include VIP access to concerts, culinary events, sports outings, wellness retreats, and more, providing members ...