When will I receive my confirmation email?
You will receive a confirmation email within thirty (30) minutes of completing your purchase. Our fulfillment team will email you shortly after your purchase to provide more information regarding your experience, including instructions for redeeming your event tickets.
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How are Sweepstakes winners chosen, and how will I know if I have won?
Winners will be chosen randomly from all eligible entries. If you are selected as a winner, a fulfillment team member will contact you via the email address associated with your account. You must respond promptly – within twenty-four (24) hours for ...
What if the event is canceled?
If an event is canceled, you will receive an email notifying you of the cancellation. In the instance of a cancellation, you will be fully refunded for the tickets of the canceled event through your original payment or rewards method. You will also ...
What happens after I purchase an experience?
Once you have completed the purchase, you will receive a receipt for your transaction, followed by an email from our fulfillment team with additional information regarding your experience.
How do I play the Spin-The-Wheel and Scratch-Off games?
As a member, you will receive one free spin or scratch. Additional entries into these games cost one token per Entry.
What if an event is postponed?
You will be emailed an alert notifying you of the postponed event. If the event is rescheduled, we will email you with further details about the new date and provide specific instructions for using your tickets on the rescheduled event date. We do ...